Frequently inquiry Questions

Below are commonly asked questions (FAQs) because that Postal company employees. The frequently asked questions are focused on retail and provide extr clarification on some of the major changes that took ar in might to postal prices and prod­ucts. This info will additionally assist employees in responding to questions received native customers.

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Domestic mail FAQs


Q. Can the Forever stamp be used on mailpieces that need extra postage?


Yes. The postage value of a Forever Stamp is the cur­rent First-Class mail single-piece 1-ounce letter price — $0.41. Customers have to affix additional postage when mailing letter weighing in ex­cess the 1 oz and/or letters subject to the nonmachinable sur­charge or mailpieces topic to another rate the post­age (e.g., big envelopes or packages).


How may cus­tomers who have actually a number of dif­ferent stamps with no denomi­nation identify the worth of those stamps?

A. DMM quick Ser­vice guide 604a details all nonde­nominated post­age issued since 1975. Go to and also click Quick Service Guides.

Q. Where can customers find added information concerning domestic and international rates and fees?

A. Extr information on domestic and also international rates and fees can be discovered at Worldwide delivery alternatives can be uncovered at

Q. Pickup top top Demand service increased come $14.25. What carrier Pickup organization — did that change?

A. Transport Pickup company remains obtainable at no charge. Customers may schedule transport Pickup organization or Pickup top top Demand organization online in ~ Pickup ~ above Demand business may be additionally be scheduled by calling 800-222-1811. Note: Mailpieces that sweet over 13 ounces and that bear only postage stamps as postage have to be pre­sented for mailing to an employee at a post Office sleeve counter.

First-Class mail

Q. Are letter-size greeting cards weighing an ext than 1 ounce subject to the nonmachinable surcharge?

A. Yes. The $0.17 nonmachinable surcharge criteria applies to all First-Class Mail letter (up come the 3.5–ounce maximum weight). However, greeting cards that room classified and also priced together flats space not topic to the nonmachinable surcharge.

Q. How are “rigid” letter-size greeting cards priced?

A. If a mailpiece does no exceed 11-1/2 inch x 6-1/8 inch x 1/4 inch thick and also 3.5 ounces, but is rigid, that is classified and also priced as a nonmachinable letter (i.e., applicable First-Class letter postage and also $0.17 nonmachinable surcharge apply).

Q. Are big envelopes (flats) topic to a nonmachin­able surcharge?

A. No. Since large envelopes have actually their very own price struc­ture (flats prices), the nonmachinable surcharge does not apply.

Q. If a First-Class Mail piece is bigger than letter-size, go it have actually to be over 1/4 inch thick to be priced together a “large envelope”?

A. No. The 1/4 customs thickness is simply one of the three maximum measurements for letter-size pieces. If the mailpiece exceeds any one of the measurements, it is classified and priced together a large envelope (flat) as long as the does no exceed any kind of of the flat-size maxi­mum dimensions and also has all the other characteristics of a large envelope (flat).

Q. If a flat-size First-Class Mail item is rigid, is that item charged the parcel rate?

A. Yes. If the physics dimensions space within flat-size standards, and also the mailpiece is rigid, it is classified and also priced as a package (parcel). An alert 3-S, First-Class mail Shape-Based Pricing Template, is a beneficial tool to assist determine First-Class letter prices.

Q. Did the Postal organization make any changes to any type of of its processing categories offered to identify shape-based rates?

A. No. The minimum and also maximum sizes for First-Class Mail map rate, letters, and flats have not adjusted — see web page 27 in this issue of the Postal Bulletin.

First-Class mail - Single-Piece Rates


Q. How large can one envelope be and also still be eligible for First-Class mail letter rates?

A. The maximum size is 11-1/2 customs x 6-1/8 inch x 1/4 customs thick. Identify the processing group of a mailpiece (letter, flat, or parcel) is dependent solely on the physics dimensions of the item with­out to the to attend to placement. If an envelope above any the the physics dimensions, or 3.5 ounc­es in weight, it is classified and priced together a huge envelope (flat).

Q. Room items sent at First-Class letter flats prices (large envelopes) required to be flexible and also “uniformly thick”?

A. Yes. Huge envelopes and also padded e-mail bags need to be rather flexible (not rigid) and uniformly thick. Items mailed in large envelopes cannot have an ext than a 1/4 inch variance in thickness. Also, mailpieces should be rectangle-shaped with a preferably thickness (at the thickest point) that 3/4 inch. A mail­piece the exceeds any kind of one that the maximum physics dimensions (15 customs x 12 inch x 3/4 inch thick) is classified and priced as a package (parcel).

Q. Would certainly items such together photos mailed in a big enve­lope v cardboard or “stiffeners” inserted to avoid bending be topic to package rates?

A. Yes. For added information, view DMM 101.2.3.

Priority mail

Q. Through dimensional-weight pricing because that Priority mail packages, is there still the balloon rate?

A. Yes, yet only because that packages measuring bigger than 84 inches an unified length and also girth traveling locally up to Zone 4 with the minimum price being the 20–pound rate.

Q. Space packages measure up the same method for dimensional-weight pricing as for balloon-rate pricing?

A. No. Dimensional-weight is based on cubic inch by measure (in inches) and also multiplying the length by the width by the height. If the result is better than 1,728, division it by 194 (the “dim factor”). The result is the dimensional-weight. The clever Mat might be supplied to identify if a package is eligible because that dimensional-weight pricing. Balloon-rate is established by mea­suring the length and girth combined, and also if the result is higher than 84 inches, balloon-rate pricing may apply.

Q. Are cost-free Priority mail boxes, consisting of the flat-rate boxes, subject to dimensional-weight pricing or the balloon-rate?

A. No. Totally free Priority letter containers accessible online or at post Offices room not topic to dimensional-weight or balloon-rate pricing.

Express mail

Q. Is insurance contained in the basic price because that Express Mail?

A. Yes, merchandise insurance money is provided against loss, damage, or rifling as much as a maximum legal responsibility of $100. Extr insurance approximately $5,000 might still be pur­chased for a fee, in ~ the customer’s option. Note: The maximum quantity of insurance obtainable for purchase online is $500. The maximum lot of insurance easily accessible for acquisition at the retail respond to is $5,000. Digital insurance can not be an unified with insurance purchased at the sleeve counter. Customers wishing come ensure item for an ext than $500 need to purchase the totality insurance amount at the sleeve counter.

Q. If a customer purchases extr insurance, can the “waiver of signature” choice be selected?

A. No. If a waiver that signature is requested, any addi­tional insurance allowance coverage is void. This info is published on the Express mail label.

Q. Does dimensional-weight pricing apply to Express mail shipments?

A. No. Dimensional-weight pricing only applies to Priority Mail.

Package solutions

Q. Deserve to postage because that Bound Printed matter (BPM)–eligible items be purchased at the sleeve counter?

A. Single-piece nonpresorted BPM is no longer available as an option for e-mail flats and parcels in ~ the sleeve counter. However, we expropriate nonpresorted BPM piece for mailing at the retail respond to (as well together col­lection boxes and also letter carriers, as appropriate) if the customer has pre-applied postage utilizing adhesive stamps, meter strips, or pc Postage. We offer postage (stamps or PVI labels) because that BPM item only as soon as cus­tomers specifically request BPM.

Q. Were there any kind of changes come Media mail eligibility?

A. There to be no significant changes to Media Mail. As a reminder, eligible materials are limited to books, sound recordings, tape-recorded videotapes, and also com­puter-readable media (not blank). Media Mail can not contain advertising, except eligible publications may con­tain incidental announcements of books. Prices are tho unzoned and based on weight.

Extra solutions

Q. Whereby can electronic Return Receipt company be purchased?

A. Return Receipt (electronic) company is available on eligible mailpieces at write-up Offices that have integrat­ed sleeve terminals (IRTs) and allude of organization (POS) terminals. It is not accessible at hand-operated offices.

Q. Exactly how are mailpieces v partial or full postage han­dled as soon as a customer has actually requested an digital Return Receipt?

A. There is a procedure that have to be complied with in IRT/POS write-up Offices. The traditional operating procedures for this process can be discovered on the sleeve Operations web page at; click SOPs in the left navigation bar the the internet page.

Q. Have the right to gift cards it is in insured?

A. Gift cards might be insured because that their complete value only once sent by Registered letter service. Otherwise, gift cards sent out by to express Mail business (which consists of Express letter insurance) or one more class that mail through merchandise insurance are defended only as much as the maximum indemnity because that cash and negotiable items — $15. Client should inspect the regards to their gift cards as countless are replaceable through the issuer if lock are lost or stolen.

Q. What if a customer wishes to purchase domestic (or international) postage online and insure the article for more than $500?

A. Insurance purchased digital is limited to $500, conversely, insurance purchase at any type of Post Office basic is available in quantities up to $5,000. Insur­ance purchased digital cannot be linked with extr insurance purchased later on at a short article Office. Customers might purchase postage online and also bring the item to a post Office to acquisition insurance up to $5,000.

Q. How can a customer recognize if one insured item has been delivered?

A. For any type of item insured for much more than $200, customers deserve to purchase a return receipt (hardcopy or electron­ic). A return receipt ~ mailing can be provided if no return receipt to be purchased at the moment of mailing. For Priority mail pieces, First-Class mail parcels, and also Package organization parcels, nevertheless of the insured value, customers deserve to purchase shipment Confirma­tion or Signature Confirmation organization at the time of mailing. Distribution information is obtainable by inputting the distribution Confirmation or Signature confirmation number (not the insured number) virtual at; click on Track and Confirm. Client may also call 800-222-1811. Constantly encourage client to conserve their insurance receipt in instance they need to record a claim.

Q. Space there any type of changes to the criteria for mailpieces standard for delivery Confirmation or Signature Confir­mation service?

A. No. Shipment Confirmation and Signature Confirma­tion services are easily accessible for every Priority mail pieces, First-Class mail packages, and Package services packages (e.g., parcel Post). First-Class Mail and also Package solutions items need to be greater than 3/4 customs thick at your thickest point, uneven the article is ready in a strong and strictly fiberboard or similar container or in a container that becomes rigid after the contents are enclosed and also the container is secured. The strictly package must be higher than 1/4 inch thick, and be able to preserve its shape, integrity, and rigidity throughout processing and handling. Customers cannot pay First-Class mail package prices for items that space classified as letter or flats.

Q. Room there any type of size (shape) requirements for items sent with postal insurance?

A. No. Every mail forms — letters, huge envelopes, and packages comprise insurable merchandise — might be insured and sent together Priority Mail, First-Class Mail, or Package services items.

Q. What is PAL or thoreau Airlift?

A. PAL (parcel airlift service) gives air transport for parcels top top a space-available basis to or native mil­itary article offices (MPOs) exterior the 48 contiguous states. That is obtainable for Package solutions mail that does no exceed 30 pounds or 60 customs in length and also girth combined. Packages need to be significant “PAL” on the attend to side, preferably listed below the postage and above the addressee’s name. The appli­cable PAL fee must be paid in enhancement to the Pack­age services postage.

Q. What is SAM or space available mail?

A. SAM (space available mail) gives air transporta­tion for parcels on a space-available communication to or from military post offices (MPOs) external the 48 contigu­ous states. That is available for Package services mail that does not exceed 15 pounds or 60 customs in length and girth combined. Packages need to be marked “SAM” top top the address side, preferably listed below the postage and over the addressee’s name. There is no additional fee because that SAM.

Q. Are Priority letter parcels utilizing a organization Reply Mail brand or goods Return service label subject to balloon-rate or dimensional-weight pricing?

A. Yes, parcels higher than 84 customs in combined length and also girth changed from within area 1–4 are subject come balloon-rate pricing. Parcels higher than 1 cubic foot capacity and returned native Zone 5 or be­yond are subject to Priority letter dimensional-weight pricing.

International mail FAQs


Q. Have the right to the Forever stamp be supplied on global mail?

A. Yes, however, since international postage prices are constantly higher, added postage would need to be affixed. Any kind of nondenominated stamps (except because that those that bear unique markings, such together First-Class Presort, nonprofit Org.) may be affixed come items that are sent out to international destinations. The postage worth of such stamps is connected to its suitable domestic price (e.g., the Breast Cancer Research semipostal stamp and the American Flag stamp have a postage value of $0.41).

Q. Why were alters made come the framework of interna­tional mail?

A. The worldwide mail product line was restructured to better meet customer needs. Over time, custom­ers had expressed the desire for clear and concise product options to pick from. They want to have the very same quick, easy, and also convenient shipping options that are accessible domestically. Also, cus­tomers had proclaimed a choice for utilizing the exact same Postal Service–provided packaging because that both domes­tic and also international shipments, complimentary Carrier Pickup service, and far better tracking and package visibility — every at the Postal Service’s vain prices.

Q. What are some of the major changes the were do to global mail?

A. The transforms include a simplification and also rebranding of all global products. Eight international prod­ucts with overlapping prices and also service criter were merged into four: worldwide Express guarantee (GXG), Express letter International, Priority letter Inter­national, and First-Class letter International.

Q. What international products are no much longer offered?

A. Economic situation (surface) assets including economic situation par­cel post; economy letter post; publishers’ periodi­cals, books, and also sheet music; and also economy M-bags are no much longer offered. In location of these solutions we currently offer comparable air product alternatives. In addition, aerogrammes and recorded distribution ser­vice to be eliminated. First-Class Mail international letters and cards are alternatives to aerogrammes, and also Registered mail is an alternate for videotaped delivery.

Q. What are few of the benefits the the new interna­tional services offer?

A. Customers have actually the convenience the using residential shipping supplies, including “flat-rate” options, and also increased visibility and an ext specific shipment times to significant destinations. Additionally, virtual ship­pers qualify for postage discounts of approximately 10 percent because that GXG, Express mail International, and Priority Mail international when paying postage digital at or v authorized computer Postage vendors.

Q. Can Express Mail and also Priority letter “prepaid” Flat-Rate Envelopes be used for international mail?

A. Yes. However, since international rates are always greater than the postage value, extr postage and also appropriate custom-mades forms would have to be affixed. To express Mail and also Priority letter prepaid enve­lopes space only accessible for purchase online at

Q. I m sorry of the four brand-new international commodities offer insurance and tracking?

A. GXG and also Express letter International incorporate insur­ance as much as $100 because that loss, damage, rifling, or docu­ment reconstruction. Priority mail International additionally includes minimal insurance coverage. Additional mer­chandise insurance is obtainable at the mailer’s option. Tracking is consisted of in the price of these products. In­surance is not obtainable for items mailed in a Priority mail Flat-Rate Envelope.

Q. Where is the tracking number located?

A. The tracking number is located automatically below the barcode on either the mailing brand or customizeds form, as appropriate:

Q. Exactly how is distribution information accessed?

A. Customers deserve to go come “Track & Confirm” on or call 800-222-1811.

Q. Walk the Postal business provide cost-free packaging for international services?

A. Yes. We proceed to provide GXG packaging. Cus­tomers making use of Express Mail international or Priority mail International can use the exact same packaging they usage for domestic shipping consisting of flat-rate enve­lopes and also Priority mail Flat-Rate Boxes. Shipping supplies can be ordered digital at or by phone call 800-610-8734.

Q. Have to customers declare the details contents and also value on custom-mades forms?

A. Yes. The package contents description is compelled on shipments going to foreign countries and also is topic to the restrictions and prohibitions of the country. If the article is not properly described, it might be reject­ed by Customs prior to entering the country and is at hazard of no being delivered.

Q. Is the sender compelled to state the worth of one interna­tional delivery sent as a gift top top the custom-mades form?

A. Yes. Shipments may be topic to duties and also taxes based on contents and also their value. Because each nation has regulations what it will allow into the country, whatever that enters that country and its value have to be identified.

Q. I m sorry international commodities can be sent with Regis­tered letter service?

A. Registered Mail business (without insurance) is avail­able for acquisition for every First-Class Mail international items and for the Priority Mail international Flat-Rate Envelope. Restricted indemnity of $43.73 is included against loss, damage, and rifling. See the IMM because that individual nation restrictions.

Q. Other than brand-new pricing, were there any type of other chang­es to IPA and ISAL service?

A. Yes, a different rate group was established for Australia, and an IPA M-bag option is now available.

Q. What mailing options are there because that books, paper music, and publishers’ periodicals that provided to be sent as surface mail?

A. Mailing choices include worldwide Priority Airmail (IPA), M-bag, and International surface Air lift (ISAL) service. “Single-piece” mailing alternatives are First-Class mail International and Priority Mail international service.

First-Class Mail global

Q. Is pricing for First-Class Mail international items based on shape favor it is for domestic mail?

A. No. Shape-based pricing does not apply to First-Class letter international.

Q. Can domestic stamped envelopes be offered for inter­national mail?

A. Yes, but because international postage rates are always greater than the residential postage value, extr postage would have to be affixed.

Q. Room prices for international postcards still available?

A. Yes, postcards are part of First-Class letter Interna­tional service. The price for eligible cards is $0.69 to Canada and also Mexico and $0.90 to every other nations (exception: postcards to the Marshall Islands and Micronesia are $0.52). Remember, because that postcard rates, cards can be no bigger than 4-1/4 by 6 inches.

Q. Can aerogrammes still it is in mailed?

A. Aerogrammes might be mailed as First-Class Mail worldwide items; however, extr postage have to be affixed.

Q. Is over there a nonmachinable surcharge for letters?

A. Yes, the nonmachinable surcharge because that First-Class Mail global letters weighing 1 oz or much less is $0.17. Together always, 1-ounce letters that carry out not meet element ratio or that have any nonmachinable charac­teristics room subject to the nonmachinable surcharge.

Priority Mail worldwide

Q. What level of tracking is available with Priority mail International?

A. Tracking is accessible to major destinations in Canada, Europe, and Asia because that variable-weight packages and flat-rate crate only. Tracking is not easily accessible for the Priority Mail global Flat-Rate Envelope at this time.

Q. Is insurance easily accessible with Priority mail International?

A. Priority Mail international packages include restricted indemnity coverage against loss, damage, or rifling. Restricted indemnity coverage, however, does no in­clude coins; banknotes; currency notes (including document money); securities of any kind of kind payable to the bearer; traveler’s checks; platinum, gold, and also silver; precious stones; jewelry, watches and other an useful articles. Extr merchandise insurance is avail­able at the mailer’s option. The Priority letter Interna­tional Flat-Rate Envelope may not be insured.

Q. Is that true that Priority letter Flat-Rate Boxes and also Priority letter Flat-Rate Envelops space now obtainable for interna­tional use?

A. Yes. The flat-rate box has a 20-pound weight limit for allowable contents, and also the flat-rate envelope has a 4-pound load limit. Note: usage former residential packaging until offers are depleted. Although the packaging says “For residential Use Only,” it can be provided for both domestic and international shipments.

Q. Exactly how does a Priority Mail international label generated and also paid for online v Click-N-Ship organization or one more authorized computer Postage seller receive a round-date stamp?

A. A Priority Mail global label that is prepared and also paid for virtual will save a preprinted round-date stamp as soon as it is printed.

Q. Once do Priority Mail global labels generated and also paid because that online get scans?

A. In many cases, packages obtain a scan in ~ the Inter­national company Center (ISC) top top leaving the coun­try and then a distribution scan in significant destinations in Canada, Europe, and Asia.

Q. Does balloon-rate and dimensional-weight pricing apply to Priority Mail international packages?

A. No. Neither uses to Priority mail International.

Q. What extra solutions are obtainable with the Priority Mail global Flat-Rate Envelope?

A. Registered Mail service is obtainable with the Priority Mail international Flat-Rate Envelope only. A certificate that mailing, which just provides evidence of mailing, is accessible for every Priority Mail worldwide shipments.

international Mail Extra solutions

Q. Were there any significant changes to extra services?

A. Other than for the elimination of recorded shipment ser­vice, all various other extra services stay unchanged. The IMM nation Listings have to be referenced because that coun­try-specific access of extra services.

Q. Exactly how is an insurance inquiry initiated for worldwide mail items?

A. An inquiry need to be initiated prior to a claim can it is in filed. For GXG, Express letter International, and Prior­ity Mail worldwide service, client must call 800-222-1811 come initiate an inquiry. ~ above determina­tion the a case can it is in filed, we carry out the custom­er with a claim packet containing comprehensive instructions.

Q. What need to a customer carry out upon receipt the a dam­aged package?

A. If a customer receives an write-up from a international coun­try in damaged condition, or through some or all contents missing, the customer needs to take the mail container, wrapping, packaging, and any oth­er contents to any kind of Post Office for inspection. The postmaster will verify damage and give the customer a PS type 2855, Claim because that Indemnity global Registered Mail, Insured, simple Parcel and Express Mail, to complete. The postmaster then completes PS kind 2856, Damage Report that Insured Parcel and also Contents, to go with PS kind 2855.

Note the for Registered mail service, nevertheless of the asserted value, the maximum quantity of indem­nity payable because that loss, damage, or rifling is $43.73.

Q. Do the discounts for paying international postage on­line with Click-N-Ship or one authorized postage merchant apply to any type of extra solutions purchased online?

A. No. The discounts apply only to the postage amount.

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Q. What if a customer wishes to purchase global (or domestic) postage online and insure the item for much more than $500?

A. Insurance money purchased online is minimal to $500, vice versa, insurance to buy at any Post Office is available in quantities up to $5,000 (as minimal by the separation, personal, instance country, content, or value). Insurance money pur­chased virtual cannot be combined with additional insurance purchased later on at a article Office facility. Customers that wish come insure items for more than $500 need to come right into the short article Office. In this case, a customer might pay the postage lot online and then bring the item into the post Office to acquisition insurance.